At Al’hayaa Designs, we are committed to providing quality products and exceptional service. Please take a moment to read our policies before placing your order.

Order Processing & Delivery

As we carefully prepare each order, some items may be on back order.

* Orders are processed once full payment has been received and reflects in our account.
* Please allow 7–10 working days from the date your payment reflects for your order to be prepared and dispatched.
* Delivery is door-to-door throughout South Africa.
* Standard courier fee is R100 per order.
* Should your order require a larger parcel or multiple boxes, courier costs will be calculated according to the courier company’s rates. We will contact you should any additional shipping fee apply before dispatch.

While we always aim to dispatch orders as quickly as possible, delivery times may occasionally be affected by circumstances beyond our control.

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Returns & Exchanges

Your satisfaction is important to us.

If you are unhappy with your purchase, you may request a return within 7 days of receiving your order.

To qualify for a return:

* The item must be unused and unworn.
* It must be returned in its original condition.
* All original packaging, labels and tags must still be attached.
* The item must show no signs of wear, washing, perfume, makeup or damage.

For hygiene reasons, we unfortunately cannot accept returns on items that have been worn or used.

Return courier costs are the responsibility of the customer unless the incorrect item was sent or the item arrived damaged.

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Return Procedure

To request a return, please email info@alhayadesigns.co.za with:

* Your full name
* Order number
* Reason for the return
* Photos (if the item is damaged or incorrect)

Once your request has been approved, we’ll provide return instructions.

Please package your item securely, as Al’hayaa cannot be held responsible for items damaged during the return journey.

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Refunds

Once your returned item has been received and inspected, we’ll notify you of the outcome.

If approved:

* Refunds will be processed within 2–5 business days.
* Refunds will be made to the original payment method.
* Original courier fees are non-refundable.

Should you prefer, we are also happy to issue a store credit where applicable.

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Order Changes & Cancellations

As we begin processing orders shortly after payment is received, changes or cancellations can only be accommodated before your order has been packed.

Please contact us as soon as possible if you need to make any amendments.

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Product Information

We do our best to ensure all product images and colours accurately represent each item.

Please note that colours may vary slightly due to differences in screen settings, lighting and photography.

Minor variations in texture, weave or shade are normal and are not considered defects.

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Care Instructions

To keep your hijabs and accessories looking beautiful for years to come, we recommend the following:

Hijabs

* Hand wash or machine wash on a delicate cycle using cold water.
* Use a mild detergent.
* Do not use bleach or harsh chemicals.
* Do not tumble dry.
* Hang or lay flat to dry naturally.
* Steam or iron on a low heat setting if required.

Magnet Pins

* Store in a dry place.
* Keep away from electronic devices and magnetic cards.
* Separate magnets carefully to avoid chipping.
* Keep out of reach of young children.

Hijab Tape

* Apply only to clean, dry fabric.
* Remove gently after use.
* Store in a cool, dry place away from direct sunlight.

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Contact Us

If you have any questions regarding your order or our policies, we’d love to help.

📧 info@alhayadesigns.co.za

Thank you for choosing Al’hayaa. We truly appreciate your support and look forward to being part of your modest wardrobe journey.